Em busca de uma Lógica de Valor Dominante para o Marketing

Autores

  • Hunter Hastings
  • Fernando Antonio Monteiro Christoph D´Andrea Universidade Federal do Rio Grande do Sul, Porto Alegre, RS, Brasil
  • Per Bylund Oklahoma State University, Stillwater, Oklahoma, United States

DOI:

https://doi.org/10.30800/mises.2019.v7.1240

Palavras-chave:

Lógica de Valor Dominante, Valor, Subjetivismo, Marketing, Economia Austríaca, Marketing Estratégico, Lógica Dominante do Serviço

Resumo

Inspirados na Lógica Dominante do Serviço (LDS) de Vargo & Lusch e acreditando no individualismo e subjetivismo da Escola Austríaca, usamos o conhecimento da economia para melhor sustentar a discussão do tópico principal do Marketing: o de criação de valor. Especificamente, nós esboçamos uma Lógica de Valor
Dominante. Fornecemos dez premissas fundamentais, provenientes do reconhecimento de que o valor é subjetivo e, consequentemente, não pode ser criado por empreendedores ou empresas. Empresários e empresas propõem valor, mas o valor subjetivo só pode ser considerado, criado e, então, experimentado na mente do consumidor individual. Ao adotar a perspectiva que, logicamente, se origina desse entendimento, as disciplinas de gerenciamento e marketing serão mais capazes de reduzir as incertezas do processo de mercado, e os empreendedores poderão tomar melhores decisões sobre como ajudar os consumidores a superar o desconforto, adotando soluções propostas por eles.

Downloads

Não há dados estatísticos.

Métricas

Carregando Métricas ...

Biografia do Autor

Fernando Antonio Monteiro Christoph D´Andrea, Universidade Federal do Rio Grande do Sul, Porto Alegre, RS, Brasil

Industrial Engineer, MSc in Management Engineering, PhD Candidate in Marketing at Universidade Federal do Rio Grande do Sul, Brasil

Per Bylund, Oklahoma State University, Stillwater, Oklahoma, United States

Per L. Bylund is Assistant Professor of Entrepreneurship and Records-Johnston Professor of Free Enterprise at Oklahoma State University. He is Associate Editor for the Quarterly Journal of Austrian Economics, author of two books, and edits a book series published by Agenda Publishing.

Referências

AYDIN, R. The history of Airbnb, from air mattresses to $31 billion company. Business Insider, 2016. Retrieved from: https://www.businessinsider.com/how-airbnb-was-founded-a-visual-history-2016-2. Acessed at: Sep 15 2019.

BARTELS, R. Influences on the Development of Marketing Thought, 1900–1923. Journal of Marketing, v. 16, n. 1, p. 1–17, 1951. DOI: https://doi.org/10.1177/002224295101600101

BAUMOL, W. J. Entrepreneurship: Productive, Unproductive, and Destructive. Journal of Political Economy, v. 98, n. 5, Part 1 (October), p. 893–921, 1990. DOI: https://doi.org/10.1086/261712

BYLUND, P. L. The problem of production: a new theory of the firm. London: Routledge, 2016.

BYLUND, P. L. Toward a Value Framework for Understanding Uncertainty in Business (School of Entrepreneurship Working Paper Series. (Unpublished Manuscript)). Stillwater, Oklahoma, USA, 2018.

BYLUND, P. L. Returns, Refunds, and Opportunity Cost. Mises Wire. Retrieved from: https://mises.org/wire/returns-refunds-and-opportunity-cost. Acessed at: Sep 15 2019.

CHRISTENSEN, C. M. et al. Competing Against Luck: The Story of Innovation and Customer Choice (Kindle Edi). London: HarperCollins, 2016.

CLIFTON, J.; BHARADWAJ-BADAL, S. Born to Build: How to Build a Thriving Startup, a Winning Team, New Customers and Your Best Life Imaginable. Omaha: Gallup Press, 2018.

CONVERSE, P. D. The Development of the Science of Marketing — An Exploratory Survey. Journal of Marketing, v. 10, n. 1, p. 14–23, 1945. DOI: https://doi.org/10.1177/002224294501000103

D’ANDREA, F. A. M. C. Entrepreneurs as source of Innovation: A Strategic Marketing Perspective ((Unpublished Manuscript)), 2019a.

D’ANDREA, F. A. M. C. Strategic marketing & Austrian economics: The foundations of resource-advantage theory. The Review of Austrian Economics, 2019b. DOI: https://doi.org/10.1007/s11138-019-00472-x

D’ANDREA, F. A. et al. Co-creation: a B2C and B2B comparative analysis. Marketing Intelligence & Planning, v. 37, n. 6, p. 674–688, 2019. DOI: https://doi.org/10.1108/MIP-08-2018-0306

FOSS, N. J.; KLEIN, P. G. Organizing entrepreneurial judgment: a new approach to the firm. Cambridge: Cambridge University Press, 2012. DOI: https://doi.org/10.1017/CBO9781139021173

FOSS, N. J.; KLEIN, P. G. Introduction to a forum on the judgment-based approach to entrepreneurship: accomplishments, challenges, new directions . Journal of Institutional Economics, v. 11, n. 03, p. 585–599, 2015. DOI: https://doi.org/10.1017/S1744137415000168

FOSS, N. J.; KLEIN, P. G.; BJØRNSKOV, C. The context of entrepreneurial judgment: organizations, markets, and institutions. Journal of Management Studies, 2018. DOI: https://doi.org/10.1111/joms.12428

GODLEY, A. C.; CASSON, M. C. ‘Doctor, Doctor . . .’ entrepreneurial diagnosis and market making. Journal of Institutional Economics, v. 11, n. 3, p. 601–621, 2015. DOI: https://doi.org/10.1017/S1744137414000162

GRUCA, T. S.; REGO, L. L. Customer Satisfaction, Cash Flow, and Shareholder Value. Journal of Marketing, v. 69, n. 3, p. 115–130, 2005. DOI: https://doi.org/10.1509/jmkg.69.3.115.66364

HASTING, H.; SAPERSTEIN, J. Service Thinking: The Seven Principles to Discover Innovative Opportunities. New York: Business Expert Press, 2014.

HAYEK, F. A. von. The Use of Knowledge in Society. The American Economic Review. Nashville: American Economic Association, 1945.

HAYEK, F. A. von. The Pretense of Knowledge. A Free Market Monetary System & The Pretense of Knowledge. Auburn: Ludwig von Mises Institute, 2008. Retrieved from: https://mises-media.s3.amazonaws.com/AFree-MarketMonetarySystemandThePretense of Knowledge_4.pdf. Acessed at: May 12 2019.

HOLCOMBE, R. G. Entrepreneurship and economic progress. New York: Routledge, 2007. DOI: https://doi.org/10.4324/9780203966341

HUBBARD, D. W. How to Measure Anything: Finding the Value of Intangibles in Business. Hoboken: Wiley, 2014.

HUERTA DE SOTO, J. The Ethics of Capitalism. Journal of Markets & Morality, v. 2, 2, p. 150–163, 1999.

HUERTA DE SOTO, J. Socialism, economic calculation and entrepreneurship. Northampton: Edward Elgar, 2010. DOI: https://doi.org/10.4337/9781849805001

HUNT, S. D. Resource-Advantage Theory: An Evolutionary Theory of Competitive Firm Behavior? Journal of Economic Issues, v. 31, n. 1, p. 59–78, 1997. DOI: https://doi.org/10.1080/00213624.1997.11505891

HUNT, S. D. A General Theory of Competition: Resources, Competences, Productivity, Economic Growth. Thousand Oaks: SAGE Publications, Inc, 2000.

HUNT, S. D. The theoretical foundations of strategic marketing and marketing strategy: foundational premises, R-A theory, three fundamental strategies, and societal welfare. AMS Review, v. 5, n. 3/4, p. 61–77, 2015. DOI: https://doi.org/10.1007/s13162-015-0069-5

HUNT, S. D. Advancing marketing strategy in the marketing discipline and beyond: from promise, to neglect, to prominence, to fragment (to promise?). Journal of Marketing Management, v. 34, n. 1/2, p. 16–51, 2018. DOI: https://doi.org/10.1080/0267257X.2017.1326973

HUNT, S. D.; MADHAVARAM, S. Teaching Marketing Strategy: Using Resource-Advantage Theory as an Integrative Theoretical Foundation. Journal of Marketing Education, v. 28, n. 2, p. 93–105, 2006. DOI: https://doi.org/10.1177/0273475306288397

HUNT, S. D; MORGAN, R. M. Resource-Advantage Theory: A Snake Swallowing Its Tail or a General Theory of Competition? Journal of Marketing, v. 61, n. 4, 1997. DOI: https://doi.org/10.2307/1252088

JAIN, A. iPhone Came Because Apple CEO Steve Jobs Hated A Microsoft Exec. ValueWalkM, 2017. Retrieved from: https://www.valuewalk.com/2017/06/iphone-ipad-steve-jobs-hated-microsoft/. Acessed at: Sep 15 2019.

JOHNSON, S. Where Good Ideas Come From: The natural History of Innovation. New York: Riverhead Books, 2010.

KLEIN, P. G. An Austrian Perspective on Firms and Markets: My Contributions to Entrepreneurship Theory. In: AUDRETSCH, D. B.; LEHMANN, E. E. (eds.). The Routledge Companion to the Makers of Modern Entrepreneurship. New York: Routledge, 2017.

KNIGHT, F. H. Risk, Uncertainty, and Profit. Boston & New York: Houghton Mifflin Company, 1921.

KOTLER, P.; ARMSTRONG, G. Principles of marketing. Melbourne: Pearson Australia, 2014.

KOTLER, P.; KELLER, K. L. Marketing Management. Boston: Prentice Hall, 2012.

KUMAR, V. Evolution of Marketing as a Discipline: What Has Happened and What to Look Out For. Journal of Marketing, v. 79, n. 1, p. 1–9, 2015. DOI: https://doi.org/10.1509/jm.79.1.1

MENGER, C. Principles of Economics. Auburn: Ludwig von Mises Institute, 2007.

MISES, L. von. Human action: the scholar’s edition. Auburn: Mises Institute, 1998.

MORGAN, N. A.; REGO, L. L. The Value of Different Customer Satisfaction and Loyalty Metrics in Predicting Business Performance. Marketing Science, v. 25, n. 5, p. 426–439, 2006. DOI: https://doi.org/10.1287/mksc.1050.0180

PACKARD, M. D. The Nirvana State of Rest. MISES: Interdisciplinary Journal of Philosophy, Law and Economics, v. 7(Special Issue on Entrepreneurship), 2019. DOI: https://doi.org/10.30800/mises.2019.v7.1222

PARASURAMAN, A.; ZEITHAML, V. A.; BERRY, L. L. A Conceptual Model of Service Quality and Its Implications for Future Research. Journal of Marketing, v. 49, n. 4, 1985. DOI: https://doi.org/10.2307/1251430

POWELL, B. Making Poor Nations Rich: Entrepreneurship and the Process of Economic Development (Stanford E). Boston: Stanford University Press, 2007.

ROBERTS, R.; PAPE, E. Elizabeth Pape on Manufacturing and Selling Women’s Clothing and Elizabeth Suzann. The Library of Economics and Liberty, 2017. Retrieved from: https://www.econtalk.org/elizabeth-papeon-manufacturing-and-selling-womens-clothing-and-elizabeth-suzann/. Acessed at: Sep 15 2019.

ROTHBARD, M. N. In Defense of” Extreme Apriorism. Southern Economic Journal, p. 314–320, 1957. Retrieved from: https://mises-media.s3.amazonaws.com/Defense of Extreme Apriorism%2C In_6.pdf. Acessed at: Sep 15 2019. DOI: https://doi.org/10.2307/1054221

ROTHBARD, M. N. Man, Economy, and State: A Treatise on Economic Principles with Power and Market Government and the Economy (Second). Auburn: Ludwig von Mises Institute, 2004.

SARAVASTHY, S. D. Causation and Effectuation: Toward a Theoretical Shift from Economic Inevitability to Entrepreneurial Contingency. Academy of Management Review, v. 26, n. 2, p. 243–263, 2001. DOI: https://doi.org/10.5465/amr.2001.4378020

SHAW, E. H.; JONES, D. G. B.; MCLEAN, P. A. The Early Schools of Marketing Thought. In: MACLARAN, P. et al. (eds). The SAGE Handbook of Marketing Theory. London: SAGE Publications Ltd, 2011.

SMITH, A. The Theory of Moral Sentiments. London: Gutenberg Publishers, 1759. DOI: https://doi.org/10.1093/oseo/instance.00042831

SMITH, A. An Inquiry into the Nature & Causes of the Wealth of Nations. Chicago: University of Chicago Press, 1776. DOI: https://doi.org/10.1093/oseo/instance.00043218

STIGLER, G. J. The Economics of Carl Menger. Journal of Political Economy, v. 45. n. 2, p. 229–250,1937. DOI: https://doi.org/10.1086/255042

TAYLOR, T. C. The Subjective Theory of Value. An introduction to Austrian economics. Ludwig von Mises Institute, 1980. Retrieved from: https://mises-media.s3.amazonaws.com/Introduction to Austrian Economics_3.pdf. Acessed at: Jun 18 2019.

VARADARAJAN, R. Strategic marketing and marketing strategy: Domain, definition, fundamental issues and foundational premises. Journal of the Academy of Marketing Science, v. 38, n. 2, p. 119–140, 2010. DOI: https://doi.org/10.1007/s11747-009-0176-7

VARGO, S. L.; LUSCH, R. F. Evolving to a New Dominant Logic for Marketing. Journal of Marketing, v. 68, n. 1, p. 1–17, 2004. DOI: https://doi.org/10.1509/jmkg.68.1.1.24036

VARGO, S. L.; LUSCH, R. F. Service-dominant logic: continuing the evolution. Journal of the Academy of Marketing Science, v. 36, n. 1, p. 1–10, 2008. DOI: https://doi.org/10.1007/s11747-007-0069-6

VARGO, S. L.; LUSCH, R. F. Institutions and axioms: an extension and update of service-dominant logic. Journal of the Academy of Marketing Science, v. 44, n. 1, p. 5–23, 2016. DOI: https://doi.org/10.1007/s11747-015-0456-3

Publicado

2019-11-07

Como Citar

1.
Hastings H, D´Andrea FAMC, Bylund P. Em busca de uma Lógica de Valor Dominante para o Marketing. MisesJournal [Internet]. 7º de novembro de 2019 [citado 23º de novembro de 2024];7(3). Disponível em: https://revistamises.org.br/misesjournal/article/view/1240

Edição

Seção

Artigos de Pesquisa